Open SourceCRM4k

FreeScout

Self-hosted help desk and shared mailbox alternative to Help Scout.

FreeScout is an open-source help desk and shared-inbox application built on Laravel with a MySQL/PostgreSQL backend, positioned as a free alternative to Help Scout and Zendesk. It turns shared email mailboxes into a collaborative ticketing system with assignments, notes, canned replies, tags, and a modular add-on ecosystem. It is notable for being lightweight, mobile-friendly, and fully self-hostable on modest hardware.

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Repository

freescout-help-desk/freescout

Language

PHP

What you'd build with it

Run a self-hosted shared-mailbox help desk over existing support email addresses
Manage support tickets with assignments, tags, and canned replies for a small team
Build AI auto-reply or triage automations against its API and webhook events

Repository

Language

What you'd build with it

Tags