Chatwoot

Open-source omni-channel support desk and live chat for teams.

Chatwoot is an open-source customer engagement and support platform built with Ruby on Rails and a Vue.js frontend, positioned as an alternative to tools like Intercom and Zendesk. It unifies conversations from live chat, email, and social/messaging channels (WhatsApp, Facebook, Instagram, Telegram, etc.) into a shared agent inbox. It is notable for multi-channel support, automation rules, and a self-hostable architecture.